Richard is the president of Accentient, a company that helps software teams develop better products by leveraging ALM tools and Scrum. He is a Professional Scrum Trainer, author of Professional Scrum Development with Microsoft Visual Studio, and co-creator of the Scaled Professional Scrum framework. As a software developer and consultant with over 30 years of experience, he understands that software is built and delivered by people and not by processes or tools.