Quality cannot be tested in, it has to be built in, so ensuring the right quality needs get captured in delivery plans and requirements is one of the biggest challenges for software delivery, since people first started building software till today, and forever. But defining quality was never an easy task. Different people have different perspectives, needs and expectations, and the job of unifying all that into a single consistent structure is almost impossibly difficult.

Gojko and Sigge will present several models that can help you with that task, turning software quality from a mysterious topic into something tangible, possible to discuss, capture and manage, and ensure that all the key business values and important perspectives are properly represented and evaluated during delivery